Effective date: 28 July 2026
These Terms govern the supply and use of the Altaniche Training service by Altaniche Pty Ltd (“Altaniche”, “we”, “us”). Contact: sales@altaniche.ai / support@altaniche.ai. By purchasing or using the service you (“you”, the “Customer”) accept these Terms. If you do not agree, do not use the service.
Online AI-security awareness training and related policy documents delivered via the Altaniche Learn platform, with a manager console to allocate seats and view reports. The service is provided on an “as is” and “as available” basis.
You warrant you are authorised to enter into these Terms on behalf of the Customer organisation and its users.
Provide accurate details; keep manager credentials secure; you are responsible for all activity under your accounts, for the learners you add, and for having a lawful basis to provide their personal information to us.
Training is sold as an annual, per-seat licence pool. A seat, once allocated to a learner, is consumed and is not transferable within the pool. Licences are non-exclusive, non-transferable, revocable, and for the Customer’s internal training use only, for twelve (12) months. Renewal is a re-purchase (a fresh pool on the current course version); we do not auto-charge unless you expressly take a subscription.
Altaniche owns and retains all right, title and interest in and to the service, the platform, all course content, assessments, certificates, policy templates, trademarks, and all related intellectual property and copyright. No ownership or rights are transferred to you. You receive only a limited, revocable, non-transferable licence to access the training for your paid licence term. Policy templates are licensed for your internal use only and remain Altaniche’s copyright. You must not copy, resell, sublicense, redistribute, publicly display, reverse engineer, or create derivative works from the service or content except as expressly permitted in writing.
Altaniche may refuse, decline, suspend, restrict or terminate service to any person or organisation at its sole discretion, with or without cause and with or without notice, including for breach or suspected breach of these Terms, suspected abuse or fraud, non-payment, legal or regulatory reasons, or risk to the platform or other customers. On any such suspension or termination, access ceases and fees already paid are non-refundable, subject to clause 9 and clause 10.
To the maximum extent permitted by law, we do not warrant that the service will be continuous, uninterrupted, error-free or available at any particular time, and we may modify, suspend or discontinue the service (in whole or in part) at any time, with or without notice. We are not responsible for unavailability or loss caused by third-party services (including payment processing, hosting and network connectivity) or events beyond our reasonable control.
Prices are in Australian dollars, inclusive of GST unless stated otherwise; a tax invoice is provided. Payment is processed by our third-party payment processor; we do not store card details. Promotional codes, where offered, are subject to their stated conditions.
All fees are non-refundable except to the extent a refund is required by law (see clause 10). You may request a refund or credit, and we will consider any such request on a case-by-case basis on its merits. Any refund or credit is granted only at our sole discretion, is not an admission of liability, and does not create an entitlement to, or a precedent for, any future refund or credit.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for failure to comply with a consumer guarantee can be limited, our liability is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.
Subject to clause 10, and to the maximum extent permitted by law: (a) all warranties, conditions and representations not expressly stated are excluded; (b) we exclude all liability for indirect, consequential, special or incidental loss, and for loss of profit, revenue, data, or goodwill; (c) our total aggregate liability arising out of or in connection with the service is limited to the fees you paid to us in the three (3) months immediately before the event giving rise to the claim; and (d) these disclaimers, exclusions and limits also apply for the benefit of, and may be relied on by, Altaniche’s directors, officers, employees, contractors and agents, who have no personal liability to you.
You are liable to Altaniche for, and to the maximum extent permitted by law you indemnify Altaniche and its personnel against, all claims, liabilities, losses, damages and costs (including reasonable legal costs) that Altaniche suffers or incurs arising from or in connection with: your use of the service; your acts, omissions or negligence; your content or data; the learners you add or their conduct; or your breach of these Terms or of any law.
We may suspend or terminate immediately for the reasons in clause 6. Either party may otherwise terminate for material breach not remedied within a reasonable period. On termination access ceases; you should export your completion records beforehand (see the Privacy Policy for retention).
We handle personal information under our Privacy Policy, consistent with the Australian Privacy Principles.
These Terms are governed by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of its courts.
These Terms are the entire agreement between the parties and supersede prior discussions. We may vary these Terms at any time by posting an updated version; continued use after changes constitutes acceptance. If any provision is void or unenforceable it is severed and the remainder continues in force. No failure to enforce a right is a waiver of it. We may assign or novate these Terms (e.g. on a sale of the business); you may not assign without our written consent. Notices may be given by email.